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Prodsight, the SaaS startup that's on a mission to help businesses analyse their customer experiences... As we all know, the provision of high levels of customer service is paramount in any business. And monitoring and gaining information on how we are performing with regards to customer service and our products is vital. Our latest startup of the week has come up with an innovative way in which ...
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Arthur aims to use AI where AI is best used, so that customer care agents in a contact centre can focus on what's important. Human-centric artificial intelligence!  Customer service isn’t just about trying to deal with people who have fallen for the old ‘customer is always right’ nonsense; it’s flicking between different tools, documentation, accounts, looking up info...
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It is a worrying thought; when you work for an organisation whose services many people could benefit from, to come across people you could help or who would be interested in an organisation like yours – but who have no idea your organisation exists! It can be especially dispiriting to wonder how many more people there are out there who you have not met – but whose lives would be improv...
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The lowdown on TableTiger, the startup that's aiming to empower restaurant managers and owners to measure and improve their customer experience... If you're a restaurateur, you'll know only too well how vital it is to provide excellent customer service. After all, it often can be a major factor in ensuring that people either return to your business or choose to visit for the first time.If ho...
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Continually wants to make sure you never miss another lead from your business website. By replacing contact forms with smart messaging, Continually want to make it easier for customers to quickly get the information they need, and businesses, the ability to convert more website visitors...into customers. Belfast-based startup Continually is a new platform for generating more leads by using conver...
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A positive customer service experience is an integral part of any business strategy, yet it can often be overlooked. Siobhain Goodall, Head of Business Development at Mpl Contact, looks at five ways companies can improve their communication to create long-lasting customer relationships and increase retention rates. Implement Web Chat  It is apparent that web chats have grown in popularity a...
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Building and maintaining good relationships with your customers is absolutely essential for any modern business. Even in today’s world of digital advertising and targeted micromarketing, word of mouth is still a very important consideration for any business looking to reach its maximum potential. Satisfied customers are a great source of free advertising, but the consequences of poor custome...
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  Every customer is important to your company, whether they are big or small. Each and every one of them contributes to a thriving business and the more you have, the more word will spread of your business. So don’t neglect your past and current customers in favour of always trying to net the next big one. Here are just a handful of things to bear in mind when trying to ensur...
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Let’s face it - no matter what type of business you may have, providing excellent customer service and client satisfaction is an absolute must. After all, your brand, your reputation and everything else besides relies on it! However, try as you might, there may be the (hopefully) odd occasion when you have to let a customer down or when your product or service just does not meet the sta...
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Helen Murphy is a Consultant with extensive experience in Customer Service Training. 15 years in the hospitality industry has given Helen the insight and experience into what is expected by customers. Giving practical and useful advice on the importance of great, ongoing customer service skills, particularly to start-ups, is one of her specialities. Helen also works with entrepreneurs in Start You...
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